Privacy Policy

Last updated: 26 July 2026

1. Who this policy covers

This policy applies to visitors to Hunte's Rapid Recovery Debt Solutions's website, individuals whose accounts are placed with us for recovery, and creditors who use our platform to place and monitor accounts. It covers information collected through our marketing site, the secure customer and creditor portals, and direct communication with our team.

2. Information we collect

We collect information depending on how you interact with us:

• Contact details you provide directly — name, email, phone number, and any message content submitted through our contact form or account correspondence.
• Account and balance information supplied by a creditor placing an account with us, including account references, balances, and payment history relevant to recovery.
• Payment information processed through Stripe when a payment is made through the portal. We do not store full card numbers ourselves — card details are handled directly by Stripe under its own security standards.
• Account authentication data managed through Clerk, our authentication provider, when you create a portal login.
• Activity and audit records — actions taken within the portal (payments, plan changes, document uploads, support requests) are logged for accountability and dispute resolution.

3. How we use information

• To operate customer and creditor portal accounts and process payments.
• To communicate about an account, a payment plan, or a support request.
• To route contact-form enquiries to the right team (customer support or creditor partnerships).
• To maintain audit and consent records required for accountable debt recovery.
• To meet legal, regulatory, or reporting obligations.

We do not sell personal information, and we do not use it for third-party advertising.

4. Who we share information with

Information is shared only where necessary to provide the service:

• Stripe — to process payments made through the portal.
• Clerk — to manage secure sign-in for portal accounts.
• The creditor who placed an account — receives status, payment, and reporting information relevant to that account.
• Service providers who host or maintain our infrastructure, bound to protect data they process on our behalf.
• Regulators or authorities, where we are legally required to disclose information.

5. Data retention

Account, payment, and audit records are retained for as long as an account is active with us and for a reasonable period afterward to meet recordkeeping, dispute, and legal obligations. Contact-form submissions are retained only as long as needed to resolve the enquiry.

6. Your rights

You can ask us at any time to:

• Confirm what personal information we hold about you.
• Correct inaccurate account or contact information.
• Ask questions about how your information is used or shared.

To make a request, contact us or email info@huntesdebtrecovery.com.

7. Security

Portal access uses role-based permissions, so an account is only visible to the customer, the placing creditor, and authorised staff. Payment details are handled by Stripe rather than stored on our own systems, and portal activity is recorded in an audit trail. No online service can guarantee absolute security, but we structure access and record-keeping to limit who can see what.

8. Cookies

The website uses only the cookies necessary to keep you signed in to the customer or creditor portal and to remember basic preferences. We do not use third-party advertising or tracking cookies.

9. Contact us

Questions about this policy or your personal information can be directed to info@huntesdebtrecovery.com or +1 (758) 452-7788, or through our contact page.